Refund policy

RETURN, REFUND & EXCHANGE POLICY

At JerseyKart, we carefully inspect every product before dispatch to ensure that it meets our quality standards. Please read the following Return, Refund & Exchange Policy carefully before placing your order.

1. Return & Exchange Request Period

Customers must raise a return or exchange request within 3 days of receiving the order.

Requests raised after 3 days from the date of delivery may not be accepted.

To raise a return or exchange request, please contact JerseyKart Customer Support through WhatsApp or email.

All return and exchange requests are subject to verification and approval by the JerseyKart team.

2. Returns for Damaged Products

Returns will only be accepted if the jersey/product is received in a damaged condition during delivery.

To request a return or exchange for a damaged product, the customer must provide:

  • A complete unboxing/opening video, recorded continuously from the moment the sealed parcel is opened.

  • The video must be clear, unedited, and without any cuts or pauses.

  • Clear photographs of the parcel, packaging, shipping label, and damaged product may also be required.

  • The damage must be clearly visible in the submitted video/photos.

We strongly recommend recording a 360° video of the parcel before opening it.

Please do not accept a parcel if it appears to be open, damaged, tampered with, or re-taped.

Without a proper unboxing video, JerseyKart may not be able to process a damage-related return, exchange, or refund request.

3. Exchange Policy

JerseyKart primarily provides exchange instead of return/refund for eligible issues.

An exchange may be considered in cases such as:

  • Product received damaged during delivery

  • Wrong product sent by JerseyKart

  • Wrong size/product sent due to an error from our side

  • Manufacturing or printing defect confirmed by our team

The exchange request must be raised within 3 days of delivery.

All exchange requests are subject to verification and approval by the JerseyKart team.

Exchange Shipping Charges

For an approved exchange, the customer will be responsible for the applicable return/reverse shipping charges, unless the exchange is required due to an error by JerseyKart.

Once the product is received and inspected, the replacement product will be shipped to the customer's address.

Applicable shipping charges for sending the replacement product may also be payable by the customer where applicable.

4. If Courier Pickup Is Not Available

In some locations, reverse pickup may not be available due to courier serviceability, ODA location, courier restrictions, or other logistical reasons.

If JerseyKart is unable to arrange a reverse pickup from your location, the customer will be required to self-ship the product to the JerseyKart return address provided by our support team.

Customers must use a trackable shipping service and retain the shipping receipt and tracking details.

Once the returned product is received by JerseyKart and passes inspection:

  • For an approved exchange, we will send the replacement product to the customer's address.

  • For an approved refund, the eligible refund will be processed according to our Refund Policy.

Any self-shipping arrangement must be approved by JerseyKart customer support before sending the product.

5. Customized Jerseys

Customized/personalized jerseys are not eligible for return, refund, or exchange once customization/printing has started.

This includes jerseys customized with:

  • Name

  • Number

  • Player name/number

  • Custom printing

  • Personalized designs

  • Any other customer-requested customization

Once customization has been processed or printed, the order cannot be cancelled or returned due to a change of mind, size preference, or personal preference.

6. Reasons Not Covered Under Return/Exchange

Returns or exchanges will not be accepted for:

  • Incorrect size selected by the customer

  • Size or fitting preference

  • Change of mind

  • Color preference

  • Design preference

  • Personal preference

  • Product looking different from what the customer expected

  • Incorrect selection of jersey/version by the customer

  • Any issue caused after the product has been used, washed, worn, or altered

Customers are requested to carefully check the size chart, product details, jersey version, and customization details before placing an order.

7. Quality Check Before Dispatch

Every jersey is checked by our team before dispatch.

We inspect the product for visible defects, printing issues, stitching issues, and overall product condition before packing and shipping the order.

8. Refund Policy

Refunds are not provided for change of mind, size preference, color preference, personal preference, or customized products.

If a refund is approved by JerseyKart for an eligible case, the refund will be processed after verification and approval.

For approved self-shipped returns, the refund will only be processed after the product has been received and inspected by JerseyKart.

9. Product Condition for Exchange/Return

Products approved for exchange/return must be:

  • Unused

  • Unwashed

  • Unworn

  • Unaltered

  • In original condition

  • Returned with original packaging and tags, wherever applicable

Products that have been washed, worn, altered, damaged after delivery, or otherwise used may not be eligible for exchange or return.

10. Parcel Damage or Tampering

If the parcel appears to be:

  • Open

  • Torn

  • Re-taped

  • Damaged

  • Tampered with

  • Missing contents

please do not accept the parcel from the courier if possible.

If you accept a damaged or tampered parcel, record a complete unboxing/opening video before removing the product from the package.

11. Claim Verification

All return, exchange, and refund requests are subject to verification by the JerseyKart team.

JerseyKart reserves the right to reject a claim if the submitted evidence does not establish that the issue occurred during delivery or was caused by an error on the part of JerseyKart.

12. Customer Responsibility

Customers are requested to:

  1. Check the parcel condition before accepting delivery.

  2. Record a continuous unboxing video from the sealed package.

  3. Check the product immediately after opening.

  4. Keep the original packaging until the order has been fully verified.

  5. Raise any return or exchange request within 3 days of delivery.

  6. Follow the return/exchange instructions provided by JerseyKart customer support.

13. Contact Us

For return, refund, or exchange-related queries, please contact JerseyKart Customer Support:

WhatsApp: +91 85915 95026
Email: jerseykart2026@gmail.com

Customers are requested to contact this WhatsApp number only for order-related queries.

JerseyKart

Thank you for your understanding and support.