SHIPPING POLICY

At JerseyKart.co, we aim to process and dispatch every order as quickly as possible while ensuring that your products are properly checked and packed before shipping.

Please read our Shipping Policy carefully before placing your order.

1. Shipping Across India

We currently ship orders across India through our courier and logistics partners.

Delivery availability may vary depending on the customer's location, courier serviceability, and other logistical factors.

2. Order Processing Time

Orders placed from Monday to Saturday are generally processed on the same business day or the following business day.

For products that are available in our warehouse, orders are generally dispatched within 2 business days of the order being placed.

Orders placed on Sundays or public holidays may be processed on the next available business day.

3. Dispatch & Tracking

Once your order has been packed and dispatched, the tracking details will be updated/shared with you.

Please note that tracking information may take some time to become active after the shipment is handed over to the courier.

Delivery timelines are controlled by the courier company after dispatch and may vary depending on:

• Delivery location

• Courier serviceability

• Weather conditions

• Local restrictions

• Festivals and holidays

• Operational or logistical delays

• Natural events or other circumstances beyond our control

4. Delivery Time

The estimated delivery time may vary depending on the destination and courier service.

While we try our best to ensure timely delivery, JerseyKart.co does not guarantee a fixed delivery date or delivery time, as the final delivery is handled by the courier partner.

If you require an estimated delivery timeline before placing an order, you may contact our customer support team.

5. Shipping Charges

Shipping charges may vary depending on:

• Order value

• Delivery location

• Package weight and dimensions

• Courier service selected

The applicable shipping charges will be calculated and displayed at checkout before you complete your order.

6. Pre-Order Products

Products marked as Pre-Order, Coming Soon, or similar may have a different dispatch timeline than regular in-stock products.

For pre-order products, the expected dispatch timeline mentioned on the product page or communicated by JerseyKart will apply.

In case of any unexpected delay in receiving pre-order stock, customers will be informed accordingly.

7. Customized Orders

Customized jerseys and personalized products may require additional processing time because customization is completed before dispatch.

The dispatch timeline for customized products may therefore be longer than standard in-stock products.

Once customization has been processed, the order cannot be cancelled due to a change of mind or preference.

8. Courier Delays

After an order has been dispatched, delays caused by the courier company are outside JerseyKart's direct control.

This may include:

• Delayed movement between courier hubs

• Delivery attempts being delayed

• Weather-related delays

• Operational issues

• Remote or ODA locations

• Incorrect or incomplete address

• Customer being unavailable

• Local delivery restrictions

• Courier service disruptions

We will assist customers in coordinating with the courier wherever possible, but JerseyKart cannot be held responsible for delays caused by third-party courier services.

9. Incorrect or Incomplete Address

Customers are responsible for providing the correct:

• Full name

• Complete delivery address

• PIN code

• Mobile number

• Other required delivery information

If an order is returned to JerseyKart because of an incorrect/incomplete address, customer unavailability, refusal to accept the parcel, or repeated failed delivery attempts, additional shipping charges may apply for reshipment.

10. Refusal or Non-Acceptance of Parcel

Customers are requested to accept the parcel when the delivery attempt is made.

If a customer refuses or does not accept the shipment and the parcel is returned to JerseyKart, the order may be treated as an RTO (Return to Origin).

Any reshipment will be subject to applicable shipping charges and verification by the JerseyKart team.

11. Damaged or Tampered Parcel

Customers are strongly advised to check the condition of the package before accepting delivery.

If the parcel appears to be:

• Open

• Torn

• Re-taped

• Damaged

• Tampered with

• Missing contents

please do not accept the parcel if possible.

If you accept a damaged or tampered parcel, record a complete unboxing/opening video from the moment the sealed package is opened, without cuts or edits.

This video may be required for any damage-related claim, exchange, or refund request.

Please refer to our Return & Refund Policy for complete details.

12. Shipping Address Changes

Once an order has been dispatched, the delivery address generally cannot be changed.

If you need to change your address, please contact us as soon as possible after placing your order. Address-change requests are subject to order status and courier feasibility.

13. Delivery Attempts

The courier partner may make multiple delivery attempts depending on its operational policy.

Customers are requested to remain available at the provided delivery address and keep their phone number active to avoid failed delivery attempts.

14. Force Majeure

JerseyKart.co will not be responsible for delays caused by circumstances beyond our reasonable control, including but not limited to:

• Natural disasters

• Heavy rainfall or flooding

• Government restrictions

• Strikes

• Transport disruptions

• Courier network disruptions

• Public emergencies

• Other unforeseen circumstances

In such cases, we will make reasonable efforts to process and ship orders as soon as operations resume.

15. Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

JerseyKart.co

Customer Support: +91 8591595026
Support Hours: Monday–Saturday, 11 AM–8 PM
Email: jerseykart2026@gmail.com

Customers are requested to contact this number only for order and shipping-related queries.

Thank you for shopping with JerseyKart.